The Terminal stays blank, sits on a loading state, or loads only some trading surfaces. Work through these steps in order so you can tell a temporary session problem from an extension, a network filter, or damaged local browser state — and so you do not clear local data you still need.
Note the time, selected account, symbol, workspace, and any visible error. Capture the blank or loading area so Support can identify which surface failed.
Do not repeatedly refresh, sign out, or clear data while an order action is in progress.
Wait briefly for the Terminal shell and its loading indicators. The workspace, accounts, instrument catalog, APIs, and realtime providers can finish at different times, so a partly populated screen is not always a failure.
Reload once.
Sign out and select Sign in again if the session expired or the reload did not recover it.
Retry Tradara in a private window to compare a clean browser session.
Test suspected content, privacy, DNS, VPN, or corporate filters one at a time.
Allow Tradara authentication redirects, cookies, scripts, APIs, and secure WebSockets when your security policy permits.
Compare another approved network to determine whether a network filter is involved.
Use targeted allowlisting and follow your organization's security policy. Do not permanently weaken device security to load the Terminal.
Clearing site data can remove local layouts, chart preferences, notification settings, and temporary authentication state. It cannot repair account rules or market-data access. Contact Support before you clear anything if trade state is uncertain.
Clear only Tradara site data, and only after you have recorded the problem and exhausted the steps above. Sign in again and allow server-backed account and trading data to reload. Your account and trading data returns with the new session, though local-only preferences can come back at their defaults.
The captured blank area and the time it occurred.
The extension or filter name and the blocked request category, if you identified a local blocker.
Browser developer tool output only when Support asks for it.
