An order filled at a price you did not expect, or it never became a working order at all. The order record explains both outcomes, so start there rather than from the chart.
Select the account, identify the order by symbol, side, quantity, and time, then open Order History and Trades. Trades shows completed average prices and the available P&L fields. A rejected order appears in Order History, creates no fill, and normally shows the reason that prevented it.
Compare the order type, the limit or stop price, the requested and filled quantity, and the completed trade averages. Several ordinary behaviors move a fill away from a price you were watching:
Market orders take the liquidity that is available when they reach the venue.
A stop price is a trigger, not a guaranteed execution price.
Large orders and fast markets can fill at multiple prices, which shifts the average.
Chart, bid, ask, and last-trade references can each differ from one another.
Tradara does not guarantee market or stop execution at a displayed reference. A limit constrains the eligible price but does not guarantee a fill. When an average looks wrong, verify every partial fill before concluding the price is incorrect.
Find the Rejected row in Order History, read or hover its reason, and copy the order ID if you need to escalate. Reasons can include account state, risk limits, order size, instrument or trading-hours restrictions, market-data requirements, and temporary service failures.
Confirm the selected trading account before you act, and remember that simulated trading does not remove evaluation or live risk later.
Do not repeatedly resubmit a rejected order or one whose state you are unsure of.
Correct invalid inputs and submit once.
Resolve market-data access when the reason points to it.
For an account, risk, or instrument restriction, contact the controlling firm or Support with the order ID.
